Refund and Returns Policy
At Sunglassary, your satisfaction is our top priority. If your Louis Vuitton-inspired sunglasses don’t meet your expectations, our return and exchange process is simple, fair, and designed to ensure a smooth experience.
Eligibility for Returns
We accept returns within 30 days of delivery under the following conditions:
- Items must be unworn, unused, and in their original condition.
- All tags, packaging, and accessories must be intact.
- Items must not be marked as “Final Sale” or part of a clearance promotion.
How to Initiate a Return
To request a return, please email us at 📩 [email protected] and include:
- Your order number
- A brief reason for the return
- Photos (required for damaged or defective items)
Our team will respond with return instructions within 1–2 business days.
Refund Process
Once we receive and inspect the returned item:
- A refund will be issued to your original payment method.
- Original shipping fees are non-refundable.
- Return shipping is at your expense unless the item was defective or an error occurred on our part.
- Refunds are typically processed within 5–10 business days after return approval.
Exchanges
Wish to exchange for another size, style, or design?
- Contact us at 📩 [email protected]
- Ensure the item meets our return eligibility.
- Exchanges are subject to stock availability.
Non-Returnable Items
Certain items cannot be returned or exchanged:
- Customized or engraved sunglasses
- Items labeled as “Final Sale” or purchased during clearance events
- Gift cards or store credits
Damaged or Defective Items
If you receive an item that is damaged or defective, notify us within 7 days of delivery at 📩 [email protected]. Please provide:
- Your order number
- Clear photos of the issue
We will arrange a replacement, exchange, or full refund at no additional cost.
Need Help?
For any return-related concerns or questions, don’t hesitate to reach out to our customer care team:
📩 Email: [email protected]
Thank you for shopping at Sunglassary — where luxury and customer satisfaction go hand in hand.
